Privacy Policy

At Tierra Purra, your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.tierrapurra.com or make a purchase from us.

By using our Site, you consent to the practices described in this policy.

1. Information We Collect

We collect information that you provide directly to us and information about your use of our Site.

Information You Provide to Us:

Order Information: When you make a purchase or attempt to purchase through the Site, we collect your name, billing address, shipping address, email address, and phone number.

Payment Information: We collect payment information, such as your credit or debit card details, which is processed directly by our secure payment processors. We do not store your full credit card details on our servers.

Communication Information: If you contact us for customer service or inquiries, we collect the contents of that communication.

Information Collected Automatically:

Device and Usage Information: When you visit our Site, we automatically collect certain information about your device and how you interact with us. This includes your IP address, browser type, operating system, referral URLs, pages viewed, and the dates/times of your visits. We collect this information using cookies and similar technologies (see "Cookies" section below).

2. How We Use Your Information

We use the information we collect for the following business purposes:

To Fulfill Your Orders: To process your payments, arrange for shipping, and provide you with invoices and/or order confirmations.

To Communicate With You: To respond to your inquiries, provide customer support, and send you necessary information about your account or orders.

To Improve Our Site: To analyze how customers use the Site, troubleshoot technical problems, and improve our products, services, and user experience.

Marketing (With Your Consent): If you have opted in, we may send you information about our products, promotions, and news. You can opt-out of these communications at any time using the unsubscribe link in every email or by contacting us.

3. Sharing Your Information

We do not and will not sell your personal information to third-party data brokers. We only share your information with trusted service providers to help us operate our business and serve you, under strict confidentiality agreements:

Service Providers: We share information with companies that provide services on our behalf, such as payment processing (e.g., Stripe, PayPal), order fulfillment and shipping (e.g., UPS, USPS, FedEx), email marketing, and analytics.

Legal Compliance: We may disclose your information if required to do so by law or in response to a valid legal request, such as a court order or subpoena.

Business Transfers: In the event Tierra Purra is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

Our Site uses "cookies" (small data files stored on your device) to enhance your experience. We use them for essential functions like keeping items in your shopping cart, for analytics to understand site traffic, and for marketing purposes to make our ads more relevant.

You can control cookies through your browser settings. Please note that blocking certain cookies may impact your experience on our Site, as some features may not function properly.

5. Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, which may include:

Access: The right to know what personal data we hold about you.

Correction: The right to update or correct inaccurate data.

Deletion: The right to request the deletion of your personal data.

Opt-Out of Marketing: You can unsubscribe from our marketing emails at any time.

To exercise any of these rights, please contact us using the information in the "Contact Us" section below. We will respond to your request in accordance with applicable law.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements. For example, we retain order information for tax and warranty purposes unless you request its deletion.

7. Data Security

We implement reasonable security measures designed to protect your personal information from unauthorized access, alteration, or destruction. While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

8. Children's Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with information, please contact us to request deletion.

9. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The updated version will be posted on our Site with a revised "Last Updated" date. We encourage you to review this policy periodically to stay informed.

10. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a request regarding your data, please contact us by email at [updates@tierrapurra.com].